Welcome to AI SEO Tracker. These terms govern your use of our AI visibility tracking service. The service is operated by Stardrop GmbH, Zug, Switzerland (CHE-243.952.418).
1. Acceptance of Terms
By accessing or using our service, you agree to be bound by these terms. If you disagree with any part, please do not use our service.
2. Description of Service
AI SEO Tracker provides AI visibility tracking services that analyze how AI models respond to queries about your brand, products, or keywords.
3. User Accounts
Account Creation
- You may create an account by signing in with Google or with a sign-in link sent to your email address
- You must provide accurate and complete information
- You are responsible for maintaining account security
- You must be at least 13 years old (16 in the EU)
Account Responsibilities
- Keep your login credentials secure
- Notify us immediately of unauthorized access
- You are responsible for all activities under your account
- One person or entity per account
4. Acceptable Use
You May
- Use our service for legitimate business purposes
- Analyze your own brand's AI visibility
- Research competitors' public information
- Export your own data
You May Not
- Violate any laws or regulations
- Infringe on others' intellectual property rights
- Attempt to reverse engineer our service
- Use automated systems to abuse our service
- Share your account with others
- Submit malicious or harmful content
- Interfere with our service's operation
5. AI Model Usage
How It Works
- We query various AI models on your behalf
- Results are aggregated and presented to you
- AI responses are processed temporarily
- No personal data is stored by AI providers
Limitations
- AI responses may be inaccurate or incomplete
- Results are for informational purposes only
- We cannot guarantee specific AI model coverage
- Response times may vary
6. Intellectual Property
Your Content
- You retain ownership of your queries and data
- You grant us permission to process your data to provide our service
- We may use anonymized, aggregated data for service improvement
Our Service
- We own all rights to our technology and platform
- Our name, logo, and branding are our trademarks
- You may not copy, modify, or distribute our service
7. Privacy and Data Protection
- Your privacy is important to us
- See our Privacy Policy for details
- EU residents should review our GDPR Compliance page
- We implement appropriate security measures
8. Service Availability
Service Levels
- We strive for high availability but cannot guarantee 100% uptime
- Planned maintenance will be announced in advance
- We may temporarily suspend service for security or legal reasons
Modifications
- We may modify or discontinue features with notice
- We will provide reasonable advance notice of material changes
- Continued use after changes constitutes acceptance
9. Refund Policy
Payment and Billing
- We sell a one-time AI SEO Audit Report and the Basic and Pro subscription plans. The price is shown at checkout
- Polar is our merchant of record. Polar processes your payment, calculates and collects applicable taxes, and issues your invoice
- Polar's own terms apply to the payment. We do not receive or store your full card details
- A subscription renews automatically at the end of each billing period until you cancel it
- You can cancel or change a subscription at any time in the billing portal. Cancellation takes effect at the end of the current billing period
- We may change prices for future billing periods with advance notice
Refunds
We aim to be fair and transparent with our customers. While subscription charges are generally non-refundable, we handle refund requests on a case-by-case basis according to the following guidelines:
One-Time AI SEO Audit Report
The $49 AI SEO Audit Report is a one-time purchase per project, separate from any subscription or trial. Once purchased, it is final and non-refundable because scan processing and digital delivery begin immediately after payment, except where a refund is required by applicable law.
The "Forgot to Cancel" Grace Period
We know mistakes happen. If you forgot to cancel your free trial and contact us within 24 to 48 hours of the charge - and you have not actively used the product since the renewal - we will gladly issue a full refund.
Active Subscriptions
We do not offer prorated refunds for mid-cycle cancellations. If you cancel your subscription, you retain access to your plan until the end of your current billing cycle.
Trial Abuse
We strictly monitor trial usage. If we detect evidence of abuse - such as creating multiple accounts or cycling through multiple free trials to bypass payment - we reserve the right to deny refund requests, regardless of when they are made.
How to Request
If you believe you qualify for a refund under these terms, contact our support team with your account details at support@aiseotracker.com.
10. Limitation of Liability
Service Provided "As Is"
- Our service is provided without warranties of any kind
- We do not guarantee accuracy of AI responses
- Results are for informational purposes only
Limitation of Damages
- Our liability is limited to the amount you paid us
- We are not liable for indirect, consequential, or special damages
- Some jurisdictions may not allow these limitations
11. Indemnification
You agree to indemnify and hold us harmless from claims arising from:
- Your use of our service
- Violation of these terms
- Infringement of third-party rights
- Your content or data
12. Termination
By You
- You may stop using our service at any time
- You may request account deletion
- Termination does not affect your payment obligations
By Us
- We may suspend or terminate your account for:
- Violation of these terms
- Illegal activity
- Non-payment (for paid plans)
- Extended inactivity
13. Dispute Resolution
Governing Law
- These terms are governed by the substantive laws of Switzerland. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply
- The exclusive place of jurisdiction is Zug, Switzerland
- Mandatory consumer protection law of your country of residence stays in effect. EU residents may have additional rights under local law
Contact First
- Please contact us first to resolve any issues
- Most problems can be resolved through communication
- Email: support@aiseotracker.com
14. Miscellaneous
Entire Agreement
- These terms, along with our Privacy Policy, constitute the complete agreement
- Supersedes all prior agreements or understandings
Severability
- If any provision is unenforceable, the remainder stays in effect
- Unenforceable provisions will be modified to be enforceable
No Waiver
- Our failure to enforce any provision does not waive our right to do so later
- Waivers must be in writing
Updates
- We may update these terms with advance notice
- Material changes will be communicated via email
- Continued use constitutes acceptance of new terms
Contact Information
Company: Stardrop GmbH
Address: c/o SWISS COMPANY AG, Bahnhofstrasse 21, 6300 Zug, Switzerland
Company number: CHE-243.952.418
Email: support@aiseotracker.com
For specific privacy questions, see our Privacy Policy.
For GDPR-related inquiries, see our GDPR Compliance page.
For company details, see our Imprint.
If you do not agree to these terms, please do not use our service.